At Perfect Care Shop, we’re committed to your complete satisfaction with our premium bird cages, cat accessories, and pet care products. If you’re not entirely happy with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in their original packaging, and in the same condition as when you received them
  • Proof of purchase is required (order number or receipt)
  • Certain items are non-returnable (see below)

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on the following products:

  • Bird Food & Supplements
  • Bird Snacks & Crackers
  • Cat Litter
  • Cat Supplements & Specialty Food
  • Opened or used care & grooming products

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service within 15 days of receiving your order at [email protected] or call +1 (619) 555-0187
  2. Provide your order details and reason for return/exchange
  3. Receive return authorization and shipping instructions
  4. Package your item securely in the original packaging
  5. Ship the item back to our San Diego facility

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once your return is received and inspected (typically within 3-5 business days), we’ll notify you of the approval or rejection of your refund. If approved:

  • Refund method: Your refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: Credit card refunds take 5-10 business days to appear on your statement. PayPal refunds are typically processed within 24 hours.
  • Shipping costs: Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

We’re happy to exchange items for a different size, color, or product of equal value. Simply follow the return process above and indicate you’d like an exchange. We’ll ship your replacement item once we receive your return.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately with photos of the damage. We’ll arrange for a replacement or refund and provide a prepaid return label if needed.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear Perfect Care Shop Team, I would like to request a return/exchange for my recent order: Order Number: [Your Order Number] Order Date: [Date of Purchase] Item(s) to Return: [Product Name(s) and Quantity] Reason for Return: [Please specify] I have reviewed the return policy and confirm the items are unused and in original packaging. Please advise on next steps for returning the item(s). Best regards, [Your Full Name] [Your Contact Information]

Need Help?

Our pet-loving customer service team is happy to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Phone: +1 (619) 555-0187
Hours: Monday-Friday, 9AM-5PM PST

Thank you for choosing Perfect Care Shop for your pet care needs. We appreciate your business and are committed to ensuring you and your pets are completely satisfied with every purchase.