At Perfect Care Shop, we’re dedicated to providing premium bird cages, cat accessories, and pet care products to pet lovers worldwide. Our shipping and returns policies are designed to ensure complete satisfaction for you and your feathered or feline friends.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
Standard Shipping (DHL or FedEx):
– Delivery time: 10-15 business days after shipment
– Flat rate: $12.95 USD
– Recommended for urgent orders
Free Shipping (EMS):
– Delivery time: 15-25 business days after shipment
– Available for orders over $50 USD
– Ideal for non-urgent deliveries
Note: Delivery times may vary depending on destination and customs processing. We currently ship worldwide except to some Asian countries and remote regions.
Returns & Exchanges
We want you and your pets to be completely satisfied with every purchase. If you’re not happy, our straightforward return process makes it easy.
Return Policy Overview
- Return window: 15 days from receipt of order
- Condition: Items must be unused, in original packaging with all tags attached
- Proof of purchase: Order number or receipt required
Non-Returnable Items
For health and hygiene reasons, we cannot accept returns on the following products:
- Bird Food & Supplements
- Bird Snacks & Crackers
- Cat Litter
- Cat Supplements & Specialty Food
- Opened or used care & grooming products
How to Return an Item
- Contact us: Email [email protected] or call +1 (619) 555-0187 within 15 days of receiving your order
- Provide details: Include your order number, items to return, and reason for return
- Get authorization: We’ll email you return instructions and an authorization number
- Pack securely: Use the original packaging with all protective materials
- Ship back: Send to our San Diego facility at:
Perfect Care Shop
62 Hood Avenue
San Diego, US 92126
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method as we cannot be responsible for lost return packages.
Refund Process
Once we receive and inspect your return (typically within 3-5 business days):
- Approval notification: We’ll email you about your refund status
- Refund method: Processed to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing time:
- Credit cards: 5-10 business days to appear on your statement
- PayPal: Typically processed within 24 hours
- Shipping fees: Original shipping costs are non-refundable unless the return is our error
Exchanges
We happily exchange items for different sizes, colors, or products of equal value. Follow the standard return process and indicate you’d like an exchange. We’ll ship your replacement once we receive your return.
Damaged or Defective Items
If you receive a damaged or defective product, contact us immediately with photos of the issue. We’ll arrange a replacement or refund and provide a prepaid return label if needed.
Need Help?
Our pet-loving customer service team is here to assist with any shipping or returns questions:
- Email: [email protected]
- Phone: +1 (619) 555-0187
- Hours: Monday-Friday, 9AM-5PM PST
Return Request Template
Subject: Return Request for Order #[Your Order Number]
Dear Perfect Care Shop Team,
I would like to request a return/exchange for my recent order:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) to Return: [Product Name(s) and Quantity]
Reason for Return: [Please specify]
I have reviewed the return policy and confirm the items are unused and in original packaging. Please advise on next steps for returning the item(s).
Best regards,
[Your Full Name]
[Your Contact Information]
Thank you for choosing Perfect Care Shop for your pet care needs. We appreciate your business and are committed to ensuring complete satisfaction for you and your beloved pets!